ORDERS

OUR PRODUCTS

Nemozena luxury womenswear collections are designed in the UAE and manufactured in the cradle of Made in Italy, using the highest quality of Italian fabrics and partnering with the best fashion experts.

Since they are designed to last, please take good care of your Nemozena pieces and always follow the washing instructions printed on the garments’ labels.

HOW TO SHOP

  • Use the SHOP link at Nemozena.com and its filters to help you find what you are looking for. You can also shop at Nemozena.com by browsing our COLLECTIONS
  • After you have found an item you wish to purchase, select your size and click the ADD TO BAG button beside each item
  • When you are ready to check out, click on the SHOPPING BAG icon at the top right side of the page. Use the REMOVE button to delete items if you have changed your mind, or move them to your WISH LIST if you wish to purchase them later
  • Click on CHECKOUT to complete your order
  • Then, you can either checkout as a guest, sign in into your account or register a new account
  • Enter your shipping and payment details, then click PLACE ORDER NOW
  • We will immediately send you an order confirmation email with your purchase details and your order number
  • Nemozena Customer ServiceTeam is here to help! If you need any assistance placing an order or tracking the progress of your package, please email customerservice@nemozena.com

PRICES& CURRENCY

All our prices published online, payments and invoices are in Euros (€/EUR). Nemozena strongly advises customers to contact their bank to receive the accurate price conversion and any bank commissions related to transactions.

Prices online are all-inclusive, which means they include VAT, duty and import fees.

View the Correct Pricing

Please check that the location shown on the top left corner of the website homepage matches your shipping country destination in order to ensure the prices shown on the screen have taken into account the correct taxes and duties.

SIZE HELP

Each product page has a Size Conversion Chart to help you convert international sizes. You can view it as a pop up by clicking on the Size Guide.

If you need more assistance and support with sizing, please email our Customer Service team at customerservice@nemozena.com who are on stand-by to provide expert advice.

Also, do not forget that you can exchange items for a different size for free. See our Exchanges and Returns section for more information.

TRACKING YOUR ORDER

Once you make a purchase, you immediately receive a confirmation email with your order details. Then you will receive another email with your shipment tracking number and a link to track your order.

Please refer to our Delivery and Shipping Policies section for more details.

AMENDING OR COMBINING AN ORDER

Once you have completed the payment, no amendments can be made. Any other orders placed will be shipped separately unless you instantly email our Customer Service Team at customerservice@nemozena.com notifying us you have purchased other items. However, we cannot guarantee you will be able to include them in the same shipment.

The only way to amend or combining orders isto cancel them all and place one with all your items. We can assist you with this process.

PACKAGING

To ensure that all Nemozena garments arrive to you in pristine conditions we carefully package them with paper and Nemozena branded boxes in different sizes depending on the garment you have purchased. The box is then protected by a cardboard box.

Where an order consists of shoes, it will be delivered inside a dust bag, in a Nemozena branded shoe box and protected by a brown cardboard box.

Please make sure that the garments and accessories are kept in their original packaging if you wish to return or exchange them. Please refer to our Refunds and Exchanges section for more details.

PACKAGING

You can place an order and pay without having an account. However, if you register with us, you will have access to the following benefits:

  • Check your current order details and view all your previous purchases
  • Shop faster, without the need to re-enter your shipment address
  • Make your own Wish List to create a personalized list of items to buy later
  • Be the first to know about our new collections, upcoming events and exclusive sales

Forgotten password

If you have forgotten your password, please go into My Account and click on the link ‘Forgot my password’ to reset it. If you are still encountering problems with logging in, contact us at customerservice@nemozena.com